Refund policy

RETURN & REFUND POLICY

AureviaMart Returns & Refunds
Last Updated: 2026

We want you to love your purchase. If something isn’t right, we are here to help.

This policy applies to all pet clothing products purchased from aureviamart.store.

1. Return Eligibility

You may request a return if:

  • Item arrives damaged or defective
  • You received the wrong product
  • Size does not fit (within return conditions below)

To be eligible:

  • Return request must be made within 14 days of delivery
  • Item must be unused, unwashed, and in original condition
  • Original packaging should be included when possible

2. Non-Returnable Items

For hygiene and product safety reasons, the following cannot be returned:

  • Items that have been worn, washed, or damaged after use
  • Clearance or final sale items
  • Customized or special-request products

3. Size Exchange (Pet Clothing Focus)

Since our store specializes in pet clothing (such as dog dresses, princess skirts, and lightweight summer outfits), sizing issues are common.

We offer size exchange support if:

  • Customer contacts us within 14 days
  • Product is in original condition
  • Desired size is available in stock

We recommend checking size charts carefully before ordering.

4. Refund Process

Once your return is received and inspected:

  • Refunds will be processed within 5–10 business days
  • Refund will be issued to the original payment method
  • Shipping fees are non-refundable (unless the issue is our error)

If approved, you will receive a confirmation email.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Please contact us immediately at:
πŸ“§ support@aureviamart.store

Include:

  • Order number
  • Photos of the product
  • Description of the issue

We will provide a replacement or full refund depending on the situation.

6. Return Shipping

  • Customers may be responsible for return shipping costs in some cases
  • If the issue is caused by our mistake, we will cover return costs
  • We recommend using a trackable shipping service

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your credit card provider (processing may take time)
  • Contact your bank for processing delays

If still unresolved, contact us directly.

8. Contact Us

For all return and refund inquiries:

AureviaMart Support
Website: https://aureviamart.store
Email: support@aureviamart.store